Returning products to Lash Artisan™ is simple. If you are not satisfied with your purchase simply contact our Customer Service Department via email (sales@lashartisan.com) and we will assist you with the process. We must be notified within 10 business days, and items need to be returned within 14 days of receipt. Shipping cost will not be refunded.

 

Lash Artisan™ must be notified via email within ten (10) business days of receipt of merchandise. Orders over ten (10) days old are non-returnable non-refundable. You are responsible for shipping charges. All items need to be returned within fourteen (14) days of receipt. No return will be accepted without prior authorization. 

 

Returns must be unopened and in the original packaging. 
In the event that a return is a result of our error, we pay the return shipping.

 

RETURNS DUE TO CUSTOMER ERROR
If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.